Thank you for shopping at Amy Howard at Home. If you are not entirely satisfied with your purchase, we’re here to help!
You have 14 calendar days to return an item from the date the item was shipped. To be eligible for a return, you must meet the following criteria:
• Your item must be unused and in the same condition that you received it.
• Your original order number is written on the outside of package.
• Your return needs to have a copy of the order inside the package.
• You are responsible for the shipping costs to return your item.
REFUNDS & CREDITS
Once we receive your return, we will inspect the item(s) to insure it is in excellent condition, then we will initiate a refund to your original method of payment, less a 15% re-stocking fee and the initial shipping cost. If the item was returned due to manufacture defect, once inspected and found defective, a full refund including shipping will be rendered.
You will receive your credit within 10 business days from the date your return is received. This time frame may vary depending on your card issuer’s policies.
Once you have received the items you purchased, no product exchanges are accepted.
Orders placed before 11:30 AM (CST) Monday thru Friday (not including holidays) will be processed the same business day. Orders placed after 11:30 AM (CST) will be processed the following business day. Orders placed Saturday thru Sunday will be processed the following business day. Orders placed on holidays will be processed the following business day.
Deliveries are made to the designated shipping address by UPS on week days (Monday thru Friday). Amy Howard at Home does not offer weekend delivery services. UPS will not deliver to a PO Box address.
Expedited shipping (including, but not limited to, UPS 3 Day Select, 2nd Day Air, and Next Day Air) is based on the order day and time. For example, an order placed on Thursday at 10:00 AM (CST) via UPS Next Day Air will ship on Thursday and will be delivered on Friday. An order placed on Thursday at 12:00 PM (CST) via UPS Next Day Air will ship on Friday and will be delivered the following Monday. Please note that once the carrier receives your order from our warehouse, that carrier is responsible to deliver your order undamaged and in the specified time frame.