WHOLESALE POLICIES & PROCEDURES
We are so excited to welcome you into the family as an Amy Howard At Home retailer! Below are the Terms and Policies for partnering with us:
$200 for opening orders. If you own multiple stores the initial purchase is $200 for the first store and $200 per additional store where you would like to carry AHAH products. It is essential that you do not sell products in a store that is not an activated AHAH location to protect other AHAH retailers who may be in that area. Your account is not activated for that store until the initial order has been placed for that store.
Re-orders have a $100 minimum.
A $200 order is required to re-activate your store if you fall into the inactive status.
We greatly encourage the use of classes, demos, and workshops to educate customers on the products and appropriate usage. These activities also greatly encourage loyalty to you as a retailer and to the products. The Home Office will continue to offer support, training, and marketing materials for our retailers’ use.
TERRITORY PROTECTION POLICY
We review each new retail applicant on a case-by-case basis. We take into consideration the known location of existing retailers, the health of the applicant’s store(s), and that of the existing retailers (i.e. sales volume, product range, education program). Our purpose is to maintain product availability for end users and to avoid cannibalizing sales between retail locations.
Because of territory protection, if a retailer applies and is approved as an online store only, they can only sell AHAH items through their website. They are not permitted to sell in any form other than shipping orders made through their website. This prevents them from infringing on the territory of a brick-and-mortar or booth in their area.
Amy Howard At Home will provide an MSRP and MAP (Minimum Advertised Price) in order to prevent undercutting and maintain a healthy sales model. In the event an AHAH retailer chooses to sell products at a discount, they may not discount the products more than 20% below MSRP.
Permission for special sale events beyond the 20% discount must be requested in writing to firstname.lastname@example.org.
Selling on Amazon, Etsy, eBay or any other 3rd party platforms are not permitted.
To be an authorized AHAH retailer, you must currently have a brick-and-mortar storefront, a booth within a larger storefront location, be a consistent exhibitor at vintage fairs and expos (i.e. Canton, Round Top, Women’s Expo, etc.), or you must have an independent domain owned by you that is currently live with a URL and an active shopping cart. Applications to sell or promote on third-party sales sites will not be accepted. Applications to sell from one's home without a website will not be accepted. At this time, we are not accepting stores that only sell on Facebook.
Online retailers must submit annual proof that their website is still live with a URL and an active shopping cart.
Exhibitors must provide a calendar of events with proof of attendance at a minimum of 4 events each year.
Most products are offered in US dollars at 50% of the retail price. Due to increased shipping and supply chain issues, some products are not currently offered at the same 50% margin. Prices are subject to change without notice.
To initiate a return, please email email@example.com within 15 days of the order date.
Returns will not be accepted without first contacting the Home Office directly in writing. Return requests must include the invoice number and reason for return.
All returns must receive prior approval and delivery instructions for transport from the Home Office. The Amy Howard At Home retailer will be responsible for shipping costs associated with returning the product to the warehouse.
Once the item has been received in the warehouse and is deemed to be unopened and in resalable condition, a refund will be issued to the account minus a 15% restocking fee and original shipping costs.
Amy Howard At Home accepts credit card (MasterCard, Visa, Discover, and American Express).
Payment is required at the time your order is placed.
Shipping is in addition to your order total and is based on the weight and size of that specific order.
DAMAGES AND DEFECTS
Please inspect all shipments immediately upon arrival. If there is any noticeable damage to the shipment, it needs to be noted with the driver/carrier immediately upon delivery before they leave your premises. The Amy Howard At Home retailer will be responsible for filing their own damage claim with the appropriate carrier. Do not throw away damaged packaging materials or products as the delivering carrier may want to inspect the damage during the claim process.
When reporting a defect in product, photographic proof of the defective product is required. You can email pictures and a brief description of the issue to firstname.lastname@example.org. The support team will individually review every request and proceed accordingly with each individual submission.
Please allow at least 5-10 days from the time of your order for completion of your shipment.
Larger orders may require more time if freight shipping is required.
Brick-and-mortar and booth retailers will be searchable in the store locator on our website.
Locator inclusion is based on our criteria and should not be assumed. Such criterion includes but is not limited to: shops with consistent hours, with ample stock, and with a satisfactory range of AHAH products.
ONLINE STORE LIST
Exhibitors and retailers that are only selling online will not be included on the AHAH list of shops.
The Home Office will from time to time send emails to all retailers. These may be a newsletter, corporate updates, or coupons and promotions. If you do not wish to receive these emails you may unsubscribe at any time.
You must keep an active email address, phone number, and mailing address on file with the AHAH Home Office at all times.