Refund policy

ONLINE STORE TERMS AND CONDITIONS 

 

Thank you for shopping at Amy Howard at Home. Here is some helpful information regarding shipping of your order and our return policy. 

SHIPPING TIMELINE

Orders received before 12:00pm (CST) Monday thru Friday (not including holidays) will be processed the same business day. Orders placed after 12:00pm (CST) will be processed the following business day. Orders placed on Saturdays, Sundays or holidays will be processed the following business day.  Our team works hard to ensure your order ships on time and is well packed beyond industry standards to help prevent shipping damages.  

RETURNS

Amy Howard at Home wants you to be excited about your purchase.  If you are not satisfied with your order, you have 10 calendar days from the date your order was delivered to return it. To be eligible for a return, you must meet the following criteria:   

Contact our customer care at 901-547-1448 or email support@amyhowardathome.com to discuss the reason for return and to receive a R/A (Return Authorization).                      Only item(s) unopened, unused and undamaged will qualify for a refund.

Write the R/A number on the outside of the package and include the original packing slip if available.                                 

Please note that you are responsible for the shipping costs to return your item(s) and that it is properly packaged to prevent shipping damage.                                         

Once we have received your return, our team will inspect the item(s) to be in good condition.  If so, a refund to the original payment method will be issued, less original shipping charges (including orders that qualified for "free shipping") and shipping insurance if applicable.

DEFECTIVE PRODUCT

Although we make every effort to produce defect-free products, there may be one that slips by.  If you believe that you received a defective item, contact our customer care at 901-547-1448 or support@amyhowardathome.com and tell us the issue you are experiencing.  We may ask that you return the defective item for inspection.  If the item is deemed defective by our team, a full refund for the defective item(s) will be issued to the original payment method.  

OUR SHIPPING ADDRESS

Returns                                                                                                                            Amy Howard at Home                                                                                                      478 N Hollywood St                                                                                                Memphis, TN  38112