You have 10 days to return an item from the day you receive your order. To be eligible for a return, you must meet the following criteria:
- Your item must be unused and in the same condition that you received it.
- The item(s) must be returned undamaged.
- Your original order number is written on the outside of the package.
- Your return needs to have a copy of the order inside the package.
- You are responsible for the shipping costs to return your item.
PAINT: NO RETURNS OR EXCHANGES
All paint sales are final. We do not accept returns or exchanges on paint, including color changes. Colors look different on every screen and in every home, so we recommend ordering a color card before you buy.
REFUNDS & CREDITS
Once we receive your return, we will inspect the item(s) to ensure it is in excellent condition, then we will initiate a refund to your original method of payment, less the initial shipping cost.
You will receive your credit within 10 business days from the date your return is received. This time frame may vary depending on your card issuer’s policies.
ORDER CANCELLATION
Once your order has been processed, we are unable to cancel your order due to the amount of orders that we receive.
SHIPPING TIMELINE
Please note that once the carrier receives your order from our warehouse, that carrier is responsible to deliver your order undamaged and within their capabilities.
CONTACT US FOR RETURNS:
Please email us at support@amyhowardathome.com
