You have 14 calendar days to return an item from the date the item was shipped. To be eligible for a return, you must meet the following criteria:
• Your item must be unused and in the same condition that you received it.
• Your original order number is written on the outside of package.
• Your return needs to have a copy of the order inside the package.
• You are responsible for the shipping costs to return your item.
REFUNDS & CREDITS
Once we receive your return, we will inspect the item(s) to insure it is in excellent condition, then we will initiate a refund to your original method of payment, less a 15% re-stocking fee and the initial shipping cost. If the item was returned due to manufacture defect, once inspected and found defective, a full refund including shipping will be rendered.
You will receive your credit within 10 business days from the date your return is received. This time frame may vary depending on your card issuer’s policies.
EXCHANGES
Once you have received the items you purchased, no product exchanges are accepted.
ORDER CANCELLATION
Once your order has been processed, we are unable to cancel your order due to the amount of orders that we receive.
SHIPPING TIMELINE
Please note that once the carrier receives your order from our warehouse, that carrier is responsible to deliver your order undamaged and within their capabilities.
CONTACT US FOR RETURNS:
Please email us at support@amyhowardathome.com
